Shipping policy
Shipping Policy
Shipping Rates
Every order ships with tracking.
- 1 item: $6.00 to the US, UK, Canada, Australia and New Zealand, or $6.96 to the European Union
- 2 or more items: FREE tracked shipping to every destination we serve
Your shipping cost is calculated automatically at checkout once you enter your address.
Where We Ship & Delivery Times
| Destination | 1 item | 2+ items | Estimated delivery (business days) |
|---|---|---|---|
| United States | $6.00 | FREE | 7–12 |
| Canada | $6.00 | FREE | 7–12 |
| United Kingdom | $6.00 | FREE | 7–12 |
| Australia | $6.00 | FREE | 7–12 |
| New Zealand | $6.00 | FREE | 7–12 |
| European Union (26 countries)* | $6.96 | FREE | 7–12 |
*European Union: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
We currently ship only to the destinations listed above. Delivery times are estimates, counted in business days after your order ships (excluding weekends and public holidays). The carrier depends on your destination and product availability — every shipment includes tracking.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order ships, you'll receive a confirmation email with your tracking number so you can follow your package. Tracking updates may take 2–3 business days to appear.
Duties & Import Taxes
For orders to the UK, European Union, Canada, Australia and New Zealand, import duties and taxes are included in the price you pay at checkout. There is nothing extra to pay on delivery.
If a carrier ever asks you to pay import charges for your order, please contact us before paying and we'll take care of it.
Shipping Delays & Exceptions
Shipping times are estimates and may vary based on your location or circumstances beyond our control, such as customs inspections, carrier delays, or severe weather conditions.
Once your package is handed to the carrier, delivery updates depend on the carrier's tracking system.
Address Accuracy & Undeliverable Packages
Please review your shipping address carefully before placing your order — the address entered at checkout is used as the final delivery address. If you notice a mistake, contact us within 12 hours of ordering and we'll do our best to update it before it ships.
If a package can't be delivered because of an incorrect or incomplete address, a refused delivery, or a package left unclaimed at a pickup location, the carrier may return it. In that case, we can reship your order once the carrier has processed the return; the carrier's additional shipping fee may apply.
Lost or Damaged Packages
If your tracking shows no movement for 20 business days, or the carrier confirms your package is lost, contact us and we'll send a free replacement or issue a full refund.
If your item arrives damaged, email us within 14 days of delivery with a photo of the item and packaging, and we'll send a replacement or refund you — your choice.
Need Help?
If you have any questions about your order or delivery, our support team is happy to help. Contact us at support@posturepow.com — we'll reply as quickly as possible.