Refund policy

Cancellation, Return & Refund Policy

By placing an order on our website, you confirm that you have read and agreed to the terms below, including our Dispute Resolution process — please contact our support team before initiating any chargeback or payment dispute. Most concerns are fully resolved within 24–48 business hours through direct support.

Definitions

"Company", "We", "Us", "Our": PosturePow, a brand operated by Triumph Capital Commerce LLC

"Items": Products sold through the Website

"Orders": A request by You to purchase goods from Us

"Service": The Website, accessible via posturepow.com

"You": The customer purchasing or using our Service

1. Order Cancellation

Orders may be canceled free of charge within 6 hours of purchase, provided the order has not yet entered our fulfillment process.

For cancellation requests submitted after the 6-hour window, if the order has not yet been shipped, a 10% order preparation fee will be deducted from the refund. This fee covers the work already completed on your order — including quality inspection, packaging, and labeling — and is not refundable once an order has entered preparation.

Cancellation requests must be sent to support@posturepow.com with your order number.

Once an order has been handed over to the carrier, it can no longer be canceled and must be handled under our Return Policy below.

2. Dispute Resolution & Chargebacks

We are committed to resolving every issue fairly and promptly. Before initiating any chargeback or payment dispute with your bank or card issuer, please contact our support team at support@posturepow.com with your order number and a description of your concern. Our team responds within 24 business hours and resolves valid claims within 5–10 business days.

Chargebacks filed without prior contact with our support team, or for reasons not eligible under this policy, may be formally contested with the payment processor using the terms agreed to at checkout.

3. 60-Day Quality Guarantee — What It Covers

Every order is backed by our 60-Day Quality Guarantee. It covers the following situations:

  • The product arrived defective (for example broken stitching, a torn cover, or missing parts).
  • The product arrived damaged during transit.
  • You received the wrong item or the wrong quantity.
  • A manufacturing defect appears within 60 days of delivery under normal use.

In these cases we will send you a free replacement or issue a refund. In many cases we can resolve the issue without you having to send the item back.

To make a claim:

  • Contact support@posturepow.com within 7 days of delivery for transit damage or wrong-item claims, and within 60 days of delivery for manufacturing defects.
  • Include your order number and clear photos or a short video showing the issue.
  • If we need the item back, we will send you written return instructions first. Please don't ship anything back before receiving them.

4. EU & UK Customers — 14-Day Right of Withdrawal

If you live in the European Union or the United Kingdom, you have the legal right to cancel your order within 14 days of receiving it, without giving a reason.

  • To use this right, email support@posturepow.com with your order number within 14 days of delivery.
  • Return the item within 14 days of telling us, unused and in its original condition and packaging. You pay the return shipping cost unless the item is faulty or incorrect.
  • We will refund the product price and the standard delivery cost within 14 days of receiving the item back (or proof that you've sent it).
  • Where permitted by law, sealed hygiene products that have been unsealed after delivery (such as pillows and cushions removed from their sealed protective packaging) may be excluded from this right for health-protection reasons.

This right is in addition to our 60-Day Quality Guarantee and does not affect your statutory rights.

5. What Is NOT Eligible for Return or Refund

Outside of the 60-Day Quality Guarantee and your statutory rights, the following are not eligible for return, exchange, or refund:

  • Comfort & feel preference — the product feels too firm, too soft, too thick, too thin, or too warm for your personal preference once it has been used. Support products usually need a 7–14 day adjustment period for your body to adapt.
  • Fit & compatibility — the product does not fit your specific chair, car seat, bed, or body size. Dimensions are listed on each product page; please check them before ordering.
  • Medical or therapeutic outcomes — our products are comfort and posture-support accessories, not medical devices. They are not intended to diagnose, treat, cure, or prevent any condition, and individual results vary.
  • Change of mind — ordered by mistake, no longer needed, or a declined gift, once the order has shipped (EU/UK customers: see Section 4).
  • Used personal-care items — pillows, cushions, and other body-contact products that have been used, slept on, sat on, washed, or stained cannot be resold for hygiene reasons.
  • Misuse or improper care — damage caused by liquids, pets, sharp objects, modifications, or use outside the care instructions.
  • Late claims — claims submitted after the time windows in Section 3.

6. Return Process (For Eligible Claims Only)

  1. Email support@posturepow.com with your order number, photos or a video, and a short description of the issue.
  2. Our team reviews your claim within 24–48 business hours.
  3. For defective, damaged, or wrong-item cases, we will send a replacement or refund — and if we need the item back, we will send written return instructions and cover the return shipping cost.
  4. Returns must be sent with a tracked service. Untracked returns lost in transit cannot be refunded.
  5. Refunds are issued to the original payment method within 5–10 business days after approval (or after we receive the returned item, if a return was required).

7. What Refunds Cover

  • Defective, damaged, or wrong item: full refund of the product price and the shipping you paid.
  • EU/UK 14-day withdrawal: product price and standard delivery cost; return shipping is paid by the customer.
  • Order cancellation fees described in Section 1 are not refundable.

8. Replacements

In place of a refund, we may offer a free replacement unit for defective, damaged, or wrong-item cases. Replacements ship at no additional cost and follow the standard processing and shipping times listed in our Shipping Policy.

9. Undeliverable, Refused, and Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address at checkout. If a package cannot be delivered because of an incorrect or incomplete address, a refused delivery, or a package left unclaimed at a pickup point, it is not eligible for a refund.

If the carrier returns the package, we can reship it once it has been processed through the carrier's return system; the carrier's additional shipping fee may apply. Please see our Shipping Policy for details.

10. Contact

For any question about cancellations, returns, refunds, or disputes:

Email: support@posturepow.com

Our team responds within 24 business hours.

This policy was last updated on September 29, 2026. PosturePow reserves the right to update this policy at any time. The version in effect at the time of your purchase applies to your order.