Orders are processed within 1–3 business days (excluding weekends and holidays). Once shipped, you'll receive a tracking number via email to monitor your order in real time.

You can track your shipment anytime through our Track My Order page using your email or tracking number.

If your order hasn't shipped yet, we'll help update it. If it's already in transit, we'll assist with re-routing or reshipping (a fee may apply).

If your order arrives damaged or defective, please contact us within 3 days of delivery and include clear photos or videos showing the issue. Once our team reviews your claim, we'll provide the most appropriate solution, which may include a replacement, refund, or store credit, depending on the situation and our warranty policy.

Yes! We currently offer Free Standard Shipping for a limited time. If you need your order sooner, Express Shipping is also available at checkout for an additional fee.

If you have any questions, feel free to contact us at support@gotitplus.com. Our customer support team typically responds within 24 business hours.